We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.
How can I even put into words how kind, caring and compassionate my family and I were treated by the LJRFH? You can feel the love from Louis and his beautiful wife Karen in how they care for the grieving family and friends. So professional. Louis takes care of everything alleviating the family of worry. A class act.
You have served our family before. Your staff is always very courteous, & attentive. A calming atmosphere helps us get through this. I don't think, it could have gone off, any more perfect.
Everyone was so very prompt with our arrangements from, the phone call to carrying out our wishes. Your staff is some of the most courteous, caring & gentle people, we have ever met. & we are very grateful for you, at our time of need. Thank you.
As your staff was very courteous, caring, & attentive, I had no concerns. The flexibility of choosing the exact services, I wanted were amazing. I received great services for a fair price. & your staff continues to be there for my family, even though, our services are complete. Thank you very much.
Handling everything with such compassion, kindness, & support, we couldn't have asked for smoother arrangements or service. Truly, you are all the best. Could not have made any of this, easier. You were wonderful about, accommodating, our unusual requests.
Our first experience with LJRFH proved, to be the best decision, we ever made. Not knowing what to expect was, a little nerve wracking. They walked us through each step with gentleness, & compassion. They even follow up with our family, after the fact. We are very well pleased.
The guidance of your staff during our tragedy, was most comforting. As a result of this comfort, there was no concern. The care and kindness shown to our family from your entire staff. compassion isn't learned, it's a gift possessed by a few. Your staff has been blessed with that gift. Thank you for making this most difficult time in our life, easier.
The concerns I came with, were dissolved by the time I left. The staff worked very diligently, and gently to make sure all of my requests were met. Thank you.
During our initial meeting with your staff, you made me feel at ease. I felt confident that you knew what you were doing, and would handle everything without concern. The way the entire group went out of their way, to make you feel very comfortable, at a most difficult time. You have made me feel like more than just a customer. Thank you.
Having never used your facility before, I was concerned about my family's Asian culture. Could we burn incense? How far away the cemetery was. My family felt so at ease with the staff. We were exceptionally pleased. My family is now & forever, a Rapoch Funeral Home, family. Thank you so very much!
Your staff was absolutely wonderful! The personalization and going above and beyond to make everything perfect. You all took the burden off of us! We would recommend your staff, to everyone we know. Love you all! Thank you is not enough.
The staff was very caring & attentive. My family was quite pleased with our services. They assisted my family with everything we needed. They made a sad time, less stressful.
I was nervous that, my Mom's wishes might not be able to be carried out. You took the time to explain everything in great detail. My family was very relaxed when we left. You made a difficult experience, very calming, and soothing. My family thanks you, with all our heart. You were wonderful
With a courteous, caring, and compassionate staff, our mother's service was very dignified, well above what we expected.
I personally want to share our deepest gratitude on behalf of Visiting Angels of Lackawanna County for your support & sponsorship of our blanket drive for the homeless Veteran's & friends. Your dedication & selfless act of helping & serving our Veteran's in your collection of blankets, clothing, non-perishable food, & monetary donations. Those items have blessed & given warmth, comfort, & nourishment to their bodies. Thank you for serving those who, have served you, & given their lives for our freedom. Continue to lift them up in your thoughts & help those when you can, that are in need. Eternally grateful.
You treated our family like your own. You helped us through every step from start to finish. Wouldn't recommend anyone but Rapoch's.
With the gentle, caring staff at the Louis J Rapoch Funeral Home, they made us feel like, we were a part of their family. We are so very grateful for all of the personal attention that you bestowed upon us. Wouldn't trust my loved ones to anyone else.
I never concerned myself with the innate details, being so far away. I knew everything would be absolutely perfect. The staff is outstanding.
Having utilized their services before, we found the staff to be very helpful, and extremely apparent with details. We never had any concerns, knowing that you would never display anything but perfection. Thank you so very much for a job well done.
With a courteous staff that, was attentive and very helpful, you made us feel right at home. Everything we experienced was well above our expectations. My family and I were exceptionally satisfied. Thank you so much for everything.
From our experience of your sensitivity & professionalism during our cousin's services a few months ago, we had 100% trust, up front. Your entire staff was very personal, & left us with an immediate feeling that, we would be taken care of, in all respects. Heartfelt & respectful in helping us. Had we known of your incredible service & compassion, we would have entrusted the care of our beloved mother & dear brother to you. You made us feel like family. You guided us through the entire process & you had us laughing. In addition, you realized an error with our mother's paperwork when she passed, & you didn't hesitate to initiate the correction. Thank you for your loving hearts, professional skills, & your extra efforts to ease our path. We are forever grateful.
The staff was courteous, attentive, caring, and helpful. We had no concerns. Everything was wonderful.
We were concerned that, we would be confused and unable to put plans in motion. We received more assistance than we ever expected. The relationship developed between the planning, family, church, and burial. A big thank you to the entire Rapoch staff. All the little extras were very much appreciated.
The staff was courteous and attentive. They showed great kindness towards our whole family. Very helpful.
The staff was courteous and respectful. They paid great detail to everything. Respectful & understanding for my family's specific needs.
The staff provided tender loving care, & emotional support thru verbal & non-verbal communication, emails & texts. Their attention to our family, & to the details of everything from, which picture to choose for the newspaper to, floral placement. How they welcomed our entire family & all of our friends. Their attention to every detail from beginning to end. They oversaw every aspect of the life celebration for our loved one with, love, dignity, professionalism, & respect, to provide us with a memory of our loved one that was less stressful, & worry free. We love you with all our hearts. You are the best, & we're extremely grateful, more than words can ever express.
The staff is like extended family. They were very comforting and caring.
Very grateful that my loved one looked his best. The staff was very caring & attentive to to our needs.
Courteous staff and efficient operation.
We had great confidence that, everything would be done as directed. Everyone was courteous, helpful, and sympathetic. Thank you once again, for your help.
Peaceful atmosphere. The staff took care of my loved one with love & compassion. Thank you for being so kind & loving to our family. God bless you.
Everything was professionally addressed & well planned. Thank you for all the extra comforts extended. Professionalism & guidance offered to the family and assisting with proper choices during a very difficult time. We simply can't thank you all enough for the love offered & guidance given during a time when needed most.
I knew everything would be taken care of. The staff was very well organized from the first meeting. First class operation. Very caring about the family's needs.
I've known the family for years. The staff is courteous, helpful, & knowledgeable. They helped me every step of the way.
The service was respectfully conducted with immense detail. She looked beautiful. The staff treated us like , we were their own personal family. They were available every time I phoned with a question, & our concerns were addressed immediately. My family loves them.
Attentive & caring staff. Everything was well done.
The staff was very helpful & knowledgeable. They had my utmost trust.
The staff sincerely showed interest in assisting our family with helpful suggestions, genuine concern, & compassion for our loss. Love the 'in-house' insurance underwriters that helped us with all of the claim forms. It felt personal, not like a business transaction. The staff truly treated us like family.
I was concerned about how to honor a wonderful man & husband. My impression of the services were well above my expectations. The staff at the Rapoch Funeral Home was courteous, attentive, & caring.
The staff was courteous & caring. We had no concerns, & everything was wonderful.
She looked wonderful. The staff was kind and very friendly. We were very pleased.
My father looked better at peace, than he did, the last year of his life. Your compassionate nature helped tremendously getting through our family's crisis. Death leaves one traumatized & overwhelmed but, thanks to the staff, we were offered expert guidance, which was greatly appreciated. You made a difficult process, manageable. Thank you!
You all made it a bit easier to bare. Allen is a special guy. He & Jill give their all, to the families, with their kindness & consideration. The staff takes you through matters, with love in their hearts.
Exceptional personal service. During our most difficult time, we knew the staff always had our best interests. Thank you so much for everything.